(ERMS) is the fusion of Win Win Group (www.winwin.co.za) people innovation and DSG relationship marketing & technology innovation. The joint venture formed in March 2008 was conceived to enhance total employee experience. A firm's first customers are it’s own employees. If the staff understand and wholeheartedly endorse the firm's goals, they will take care of external customers and achieve desired company performance.
A firm wants its external customers to consider themselves part of the family and its staff to feel that they are respected and their needs are met. The employees should know and feel that they are the brand.
We unleash people to unleash performance and create cultures that perform because people are inspired and proud. The employee experience design of ERMS focuses on the “on boarding” experience through our “Insider” program and total talent management solution, which tracks key employee metrics over time.
We provide ongoing training/ interventions such as “I am the brand”, “Business of Winning” and custom motivational events .We provide access for e-learning of 480 programs with online mentors and we facilitate employee privileges and reward programmes.