Our engagement model is flexible and our services are offered on a consulting basis, co-sourcing or outsourcing. We offer DBOT (Design, Build Operate -Transfer) solutions for companies or originations that wish to eventually incorporate a Contact Centre as part of their support operation. Our unique approach to the management of people, process and technology ensures that we provide our clients with a solution that is effective and consistent across all communications channels.
Our Contact Centre solutions are cost effective and are based on a “pay per use model”. This means that our customers only pay for the capacity that they use rather than having to cover the costs of employing dedicated people for a particular campaign or ongoing customer care interactions.
Our Contact Centre’s vision and mission is that of providing anywhere, anytime access to products and services, utilising our extensive strategic, operational knowledge and experience in the management of multi-channel commerce, social care, traditional communication, employee, customer and partner relationship marketing.
Our Contact Centre’s approach allows organisations to continuously utilise our substantial investment in enabling technology, skilled people and innovative processes with the objective of enabling your organisation using the most convenient and cost effective channels.
Our primary focus is to work closely with your organisation and help your organisation succeed in setting and meeting your Contact Centre goals and objectives. We offer total support and a commitment to communicate your ideas in a strategic, creative, and cost-effective manner.