DSG | CXG | Customer Experience Group DSG | Transforming Customer Experience
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Customer Experience Group (CXG)

Customer Experience Group or CXG a South African leading On-Demand BPO Outsource Centre, with a track record spanning 22 years. We serve 50+ premier consumer-facing corporate, local and international brands.

It’s a well-established fact that Contact Centre’s and Technical Support Helpdesk’s play an important role in Service, Marketing and Sales delivery, including direct communication strategies for many organisations. At the core of CXG’s value proposition is our ability to always remain relevant and provide Integrated Customer Experiences.

We help Organisations Create Meaningful Experiences!

 
CXG Solutions

BPO and BPaaS

Let us share our 22 years Business Process Outsourcing (BPO) and Business Processing as a Service (BPaaS) experiences. Customer expectations and experiences are rapidly changing. We create award winning Business Processes and meaningful experiences locally and internationally.

Social CX and ORM

With provide deep Social Care and Online Reputation Management experience, with scalable support for your Organisations Social engagement needs. Let us manage your interactions across social channels such as Facebook, Twitter, Instagram and Google+.

Live Chat and WhatsApp

Empower your team to create Happy Customers, through our Web, Live Chat, Facebook Messenger and WhatsApp service. We respond, spot trends and managed direct messages at scale 24/7/365.


Customer Service and Winback

Today an integrated Customer Experience lens remains key across Organisations. We relentlessly seek and provide Integrated Customer Experiences that focus on economics, wallet share and lifetime value. We provide you with a fully managed service 24/7/365.

Technical Support

We provide fully managed 24/7/365 Technical Support either catch and release or despatch. With our leading Rescue and Rescue Lens platforms, we scale to deliver flexible, reliable remote support no matter how big your business – or how fast it grows. It's about more than tackling technical issues. It's about saving time and money, and boosting efficiencies across your company.

Quality as a Service

Know what your customers want and what to do about it. Let our Ai & machine learning platform provide you with deep Customer insights from all Customer interaction channels with one key objective improve service, sales, collections and retention.

Bold360 AI Technology that humanises the Customer Experience.

Bold360 brings the best of AI chatbots and human support together so your customers and employees get what they need the first time, every time. Deliver exceptional experiences and solve problems faster with Bold360.

Expand the Conversation
Meet your customers where they want to engage. Bring the conversation to new digital channels including live chat, chatbots, messaging, and your mobile app – all in over 40 languages.

Engage without Friction
Bring AI-powered chatbots and AI-supported Service and Technical Agents together in harmony. Chatbots with Natural Language Processing are ready 24/7 to handle routine queries. When challenges are complex, human agents pick up right where the bot left off. No more long holds or time wasted looking for answers.

Work Smarter, Not Harder.
Let your customers tell you how to improve their journey without even asking them. Bold360’s Voices Dashboard continuously captures key insights and tells you where to optimize. Get the reports and analytics you need to drive better results.

 

 

"Customer experience is the practice of designing and reacting to customer interactions for the purpose of exceeding customer expectations, thereby, increasing customer satisfaction, loyalty and advocacy."

Start Your Journey